60-DAY GUARANTEE OFFER: You can try the product for 60 days, risk free. If you don’t like or the product does not meet your expectations, or any reason, we will accept your return regardless if it has already been used.
Need to make a return?
Once we receive and process your return, we will refund your order and notify you via email. Processing time typically takes 1-2 business days.
PLEASE NOTE: All clearance sales are final. We cannot accept returns on clearance, special order or customized items. We do not refund original shipping costs on returned orders. Requests for refunds on orders just shipped out will not be given, you will have to request an RMA# and have the items sent back to us for a refund.
Items that have been customized are not eligible for return. All embroidery is sewn exactly as requested when the order is placed.
If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
If you received an item that is not working or was received damaged. Please contact us right away, with pictures showing the issue so we can either quickly get you out a replacement or issue you a refund on the product(s) if you want.
Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.
Please note that a full refund will be issued to you only if the product is unused. If the product has been used, then we will only issue a refund at 50% value of the product. We will pay for postage on all returns.
You will be required to return items to the following address:
2608 Tradewinds Trail
Orlando, FL 32805